Refund policy

Return Policy

We offer a 60-day return policy, giving you 60 days from the date you receive your item to request a return.

Eligible Returns

We understand that sometimes you need to try a product to know if it’s right for you. That’s why we accept returns even if the item has been lightly used or worn, as long as it’s in good condition and you can provide proof of purchase (receipt or order confirmation).

To start a return, simply email us at support@revyn.store. Once your return is approved, we’ll provide a prepaid return shipping label and clear instructions on how to send the item back.

Please note: Items sent back without prior return approval will not be accepted.

For any return questions, feel free to reach out at support@revyn.store.

Damages and Issues

Please inspect your order upon arrival and contact us immediately if your item is defective, damaged, or if you received the wrong item. We’ll make it right as quickly as possible.

Exceptions / Non-returnable Items

Certain items cannot be returned, including:

  • Perishable goods (like food, flowers, or plants)

  • Custom or personalized products

  • Personal care items (like opened beauty products)

  • Hazardous materials, flammable liquids, or gases

  • Gift cards

If you’re unsure whether your item qualifies, please reach out to us.

Exchanges

Need a different item? The quickest way is to return the product you have, and once it’s accepted, place a new order for the one you want.

European Union 14-Day Cooling-Off Period

If your order was shipped to the European Union, you have the right to cancel or return your order within 14 days, for any reason. Items must be in good condition with proof of purchase.

Refunds

Once we receive and inspect your return, we’ll notify you of the refund status. If approved, your refund will be processed to your original payment method within 10 business days. Please note your bank or credit card provider may take additional time to post the refund.

If it’s been more than 15 business days since your return was approved and you haven’t received your refund, contact us at support@revyn.store.